1. General Policy

At SF Gaming House Gaming Store, we aim to deliver high-quality products and excellent service. Please note that due to the nature of custom PC builds ?Gaming Consoles and electronic components, our return and refund policy has certain limitations to ensure fairness and transparency.

2. Eligibility for Returns

A product is eligible for return or replacement only if:

  • An incorrect item was shipped.

  • The product has a manufacturer-recognized fault within the warranty period.

Not Eligible for Return:

  • Products damaged due to customer mishandling (e.g., burns, liquid damage, scratches, broken parts).

  • Change of mind or performance dissatisfaction (e.g., “not as fast as expected”).

  • Custom-built PCs once assembled and delivered, unless a component is faulty.

  • Damage caused by courier/carrier during shipment (we pack securely, but transit risk lies with the courier).

3. Return Process

To initiate a return:

  1. Contact us within 24 hours of receiving the product at support@sfgaminghouse.com or Whatsapp at +92 331 2945674.

  2. Provide your order number, pictures/videos of the issue, and original invoice.

  3. Our team will verify the claim and guide you on the return shipping process.

4. Refunds

  • If your return is approved, you may choose between:

    • Replacement with the same or other product (if available).

5. Warranty Claims

  • All components and accessories carry their official manufacturer or distributor warranty.

  • Warranty handling times depend on the manufacturer/importer and may take 2–6 weeks.For Gaming PC

  • 3-10 days For Consoles

  • Warranty does not cover: physical damage, overclocking, power surges, liquid damage, or unauthorized repairs.

 

7. Order Cancellation

  • Orders can only be cancelled before shipping/assembly begins.

  • Once a custom PC build is assembled, the order cannot be cancelled.

8. Contact Us

For inquiries, please contact:
📧 support@sfgaminghouse.com
📞 +92 331 2945674